Shipping Policy
When you purchase our goods, either we or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies.
When you purchase our goods, the cost of the shipping will be calculated and presented to you during the checkout process.
We or a third party will ship the goods to you within 2-7 days of the date on which you made your purchase.
Warranty On Purchases
WE OFFER THE FOLLOWING WARRANTIES ON PURCHASES OF GOODS:
- GOODS WILL REMAIN AT OUR RISK UNTIL THEY ARE DELIVERED TO YOU;
- IF THE TRACKING NUMBER IS PROVIDED THEN IF ANY PROBLEM HAPPENED, IT MUST BE SOLVED WITH THE SHIPPING COMPANY.
THIS WARRANTY SHALL APPLY FOR 18 DAYS FROM THE DATE OF THE PURCHASE.
EXCEPT AS STATED ABOVE AND TO THE EXTENT PERMITTED BY LAW, THE ITEMS OR SERVICES SOLD ON THIS WEBSITE ARE PROVIDED “AS IS,” EXCEPT AS STATED ABOVE, NO EXPRESS WARRANTY SHALL APPLY TO ANY ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE. NOTE THAT YOU MAY HAVE ADDITIONAL STATUTORY RIGHTS PROVIDED TO YOU UNDER CONSUMER PROTECTION LAWS. THESE RIGHTS ARE NOT AFFECTED BY THESE TERMS.
We do NOT ship to P.O. boxes or APO/FPO addresses.
Currently, we just ship within the United States.
Shipping Method:
Orders are usually shipped within 7-14 days. (Monday – Friday) using USPS.
Handling time: 0-1 day (Monday – Friday)
Transit time: 7-14 days (Monday – Friday)
Shipping rates are:
We offer free shipping anywhere in the USA
Shipping Status:
As soon as your order ships, you’ll receive a shipping confirmation email that includes your
tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! We know the
delivery date or date range provided at checkout and we’ll be sure to deliver the items within that
timeframe.
Order changes:
Please contact us immediately with any changes to your order. Note that custom and pre-ordered
pieces cannot be swapped for other designs.
Item not received:
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows
it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item
is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us
at support@epetss.com.
Questions
If you have any questions about our Shipping Policy, please contact us at support@epetss.com.
Customer Support:
Telephone Support: (805) 738-9493
Email: support@epetss.com
