Refund and Returns Policy
Please Read Our Return & Refund Policy Carefully:
Return:
We have a 18-day return policy, which means you have 18 days after receiving your item to request a
return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@epetss.com. If your return is accepted, we’ll
send you a return shipping label, as well as instructions on how and where to send your package. Items
sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@epetss.com.
How can customers return your products?
By mail
How will customers get the return label?
For defective products:
For customer remorse:
What is the restocking fee?
No restocking fee
The product conditions that we allow for returns:
New
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
Wring product:
If you discover your order is flawed please contact us mail: support@epetss.com
with photos of the wrong product we will providing a return shipping label. Once it is tracking we will
ship a replacement a product immediately.
Exchange:
We only exchange products if they are defective or damaged. If you need to exchange your product for
the same product please contact us by mail: support@epetss.com. We will process the free
exchange.
Return shipping costs
No charge when the product is incorrect, damaged by the carrier or otherwise defective.
Change of mind:
if you change your mind, please let us know as soon as possible. If the products have already
been shipped, we will not be able to cancel the order. After receiving your products, you must
request a return. We do not take any restocking fees.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email indicating that we
have received your returned item. We will also notify you of the approval or rejection of your
refund.
If you’re approved, your refund will be processed and a credit will automatically be applied to
your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund.
You will not need to return the product and we will refund the amount of your order
directly to you.
Return address:
PETSGOODIES LLC,18221 150th Dr, Cas 76470
Springfield Gardens, New York 11413 Us
Petsupplieshouse Ltd, 71-75 Shelton Street
London, WC2H 9JQ
Customer Support:
Telephone Support: (805) 738-9493
Email: support@epetss.com
